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Quality and Customer Care.

In addition to our Excellent Delivery philosophy Brymor are accredited to the ISO 9001:2008 Quality Standard and we manage our business operations in strict accordance with our Integrated Management System. Customer service excellence forms the basis of all our work.

 

Delivering Excellence in Quality and Customer Care.

Brymor are committed to Quality Assurance, through our philosophy and minset of Excellent Delivery backed up by specific quality control procedures and implemented through the high standard of workmanship we deliver at all times.

Excellent Delivery has been designed to help good site practises, and a high quality finish, with the added benefit of ensuring that we remain client focussed at all times.

Excellent Delivery can be summarised as:

“A positive attitude to provide excellent customer service and continuous improvement within our business for the benefit of our clients, staff and supply chain”

Excellent Delivery comprises four cornerstones, being:

On Time – delivering to agreed Timescales
Snag Free – handing over a project free of snags
O&M’s – ensuring that Operation and Maintenance Manuals are complete and available at Handover
Delight Client – From the outset we strive to understand what will delight our clients, and meet or exceed these expectations

We are accredited with the internationally recognised standard ISO 9001:2008 which enables us to continuously improve all aspects of the business and focus on ensuring we meet customer requirements and provide excellent customer care.

We employ a full time Quality Manager, Lisa Gurney, to ensure compliance and efficiency from the inception through to the final product.

Our accreditation to ISO 9001:2008 is independently verified by BSI twice a year to ensure that all practices are met and all aspects of the business are compliant.

In addition to our full time Quality Manager we also employ a full time Customer Care Manager, Gavin Jenkins. Customer feedback is regularly collected and any corrective actions are filtered through to the quality department to ensure we continuously improve and learn from the feedback. The lessons learnt can then be implemented through the entire business and ultimately become preventive actions.