Excellent Delivery can be summarised as:
“A positive attitude to provide excellent customer service and continuous improvement within our business for the benefit of our clients, staff and supply chain”
Excellent Delivery comprises four cornerstones, being:
On Time – delivering to agreed timescales
Snag Free – handing over a project free of snags
Delighted Client – from the outset we strive to understand what will delight our clients, and meet or exceed these expectations
Recommended – being recommended to a friend, colleague or business associate
We employ a full time Quality Manager, Lisa Gurney, to ensure compliance and efficiency from the inception through to the final product.
In addition to our full time Quality Manager we also employ a full time Customer Care Manager, Gavin Jenkins. Customer feedback is regularly collected and any corrective actions are filtered through to the quality department to ensure we continuously improve and learn from the feedback. The lessons learnt can then be implemented through the entire business and ultimately become preventive actions.